Journal of African Development

The rapid digitization of services has increased the demand for automated, self-service systems in document handling and printing. This study presents the design, development, and experimental evaluation of a Print ATM system implemented using Pabbly Connect for workflow automation and PrintNode for cloud-based printing. The system integrates web forms for user input, Google Drive for file storage, Google Sheets for data logging, and PayU for secure payment processing. The experimental setup involved 100 users with varying workloads ranging from 10 to 100 print requests per user across multiple file formats. Key performance indicators such as response time, throughput, success rate, error rate, and queue time were evaluated. The results demonstrate an average response time of 4.2 seconds, a success rate of 96.8%, and a throughput of 58 jobs per hour under peak conditions. The findings indicate that the proposed system significantly improves operational efficiency and reduces human dependency compared to traditional printing systems. The study concludes that no-code automation combined with cloud printing provides a scalable and cost-effective solution for smart kiosk-based printing services...